Privacy Policy

Last updated: September 30, 2026

This Privacy Policy explains how TAIZHOU CITY CHUNFENG MACHINERY CO., LTD. (the company behind the PANDORA brand, “PANDORA,” “we,” or “us”) handles personal information when you visit cnpandorax.com or contact us about our products and services.

1. Who we are and how to contact us

TAIZHOU CITY CHUNFENG MACHINERY CO., LTD. is located at No.88, Binfeng Road, Sanjia Street, Binhai New District, Taizhou City, Zhejiang Province, China. For privacy questions or requests, email [email protected].

2. Information we collect

• Information you provide: Your name, company name, phone number, country, email address, product category, inquiry message, requested product, and any other details you choose to send through a form, email, WhatsApp, or another communication channel.
• Technical information: Our website and hosting services may record information such as IP address, browser and device type, pages requested, referral source, and the date and time of a visit for operation, troubleshooting, and security.
• Third-party content: When you use embedded videos, externally loaded fonts, or links to social platforms, the relevant provider may receive technical information under its own privacy terms.

3. How we use information

We use information to respond to inquiries, prepare quotations, discuss product specifications and customization, provide customer support, maintain relevant business correspondence, protect and improve the website, and meet applicable legal obligations. We do not use inquiry-form information for automated decisions that have legal or similarly significant effects on individuals.

Where EU or UK data-protection rules apply, our legal bases may include taking steps at your request before a contract, our legitimate interests in handling B2B inquiries and securing the website, compliance with legal obligations, and consent where required. You can withdraw consent for processing based on consent by contacting us; withdrawal does not affect earlier lawful processing.

4. Cookies and external services

The website may use cookies or similar technologies needed for basic operation, security, and form functionality. Embedded YouTube videos and other third-party services may use their own technologies when you interact with them. You can manage cookies in your browser settings, although disabling necessary cookies may affect some features. If we add optional cookies that require consent under applicable law, we will provide the required choice.

5. When information is shared

We may share information with service providers that help host the website, operate contact forms, deliver email, or maintain our systems; with professional advisers where necessary; and with authorities when legally required. We ask service providers to use information only for the relevant service and to apply appropriate safeguards. We do not sell information submitted through our inquiry forms.

6. International processing

Because PANDORA works with buyers internationally and operates from China, information you send may be accessed or processed in a country outside your place of residence, including China. Where a transfer requires additional protection under applicable law, we will take steps required by that law.

7. How long we keep information

We keep personal information only for as long as reasonably needed to handle your request, manage related business follow-up, maintain necessary records, resolve disputes, or comply with legal duties. We then delete or anonymize it when it is no longer needed, subject to applicable retention requirements. The period depends on the nature of the inquiry and any ongoing business relationship or legal obligation.

8. Your choices and rights

Depending on your location and the law that applies, you may be able to ask to access, correct, delete, or receive a copy of your personal information; object to or restrict certain processing; or withdraw consent where consent is the basis for processing. You may also have the right to complain to a relevant data-protection authority. Send requests to [email protected]. We may need to verify your identity before responding.

9. Security and children

We use reasonable organizational and technical measures to protect information, although no website or transmission method can be guaranteed completely secure. This is a business-to-business website and is not directed to children. Please do not submit information about a child through our forms.

10. Changes to this policy

We may update this policy when our website practices or legal requirements change. The latest version will be posted here with a revised “Last updated” date. For questions about this policy, contact [email protected].